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RBC Group is a partner of Oracle and Infor on Support of the following software programs: Oracle JD Edwards Enterprise One, Infor ERP LN and Sun Systems.

The “Standard” package includes the following services:

• rendering new versions, releases, service-packs, patches and updates, renewal and enhancement of the documentation;
  
•  providing with the validation keys (re-validation);
  
• providing the access to the global center of Vendor’s support;
  
• providing with the ability to place inquires in the Vendor’s service systems.
  

Along with this, we offer “Premium” package on technical support that would include the following additional benefits:

• Dedicated Account Manager (DAM) that is aware of the latest events and ready to communicate on problems that arise, solve on-going issues from giving qualified advices on maintenance and support up to monitoring and assisting in solving the issues with software vendors, if requires;
  
• placing the enquiries on RBC group’s technical support site in Russian or Ukrainian languages that further will be solved either independently by RBC Group’s Support Consultants or will be delegated to the software Vendor’s Support Service;
  
• Hot-line support allows Customer’s employees to get consultations from RBC Group’s Support Consultants on system functioning and other issues;
  
• Dedicated Technical Consultant (DTC) – Customer will have specially assigned technical consultant that has detailed understanding of specific configuration setting set at the Customer. Having DTC enables to significantly accelerate the problem identification and searching the ways of its solving;
  
•  the right on emergency in elimination of technical errors by means of remote access to the Customer’s system that is to say urgent solution of operational-critical problems to be given by Technical Consultant;
  
• On-site support – in the event that critical problem can not be solved remotely, RBC Group at its own discretion and after submitting to the Customer’s approval can send DTC directly to the Customer’s site for the collaboration in localization and elimination of the problem;
  
• Annual system audit, that is to be done by the qualified expert, allows to the company Management to get impartial assessment of the effectiveness from using the software at your company and identify potential threats for informational system as well as opportunities for increasing the efficiency.