Qlik Platform Technical Support

We provide expert support to ensure the smooth operation of your systems. We handle 95% of customer requests in-house, and when necessary, we coordinate with the vendor to ensure the highest level of service.

Qlik Technical Support from RBC Group

Technical support from RBC Group includes testing new versions of solutions, monitoring bug fixes, and conducting load testing to optimize systems and equipment. Customers who have purchased licenses receive technical support, which includes new versions and updates. Our role is to provide first-line support exclusively to those who have purchased licenses through our company.

We host free webinars to train new staff, as well as webinars on new features and solutions to keep your employees up to date on the latest innovations. Additionally, we provide access to a hotline for prompt resolution of issues.

Our services:

Technical Support

We provide professional technical support so you can focus on strategic business objectives while leaving the technical details to us.

Testing

We conduct thorough testing of new versions on representative solutions to identify hidden bugs and ensure that updates can be installed safely.

Quality Control

We ensure that errors reported by customers are resolved so that your systems run smoothly.

System Check

We analyze system performance, conduct load testing, and provide recommendations for optimizing settings and equipment usage.

Education and Training

We develop and update product administration training programs to ensure that your teams’ training remains up-to-date and effective.

Infrastructure Audit

We conduct a comprehensive audit of your IT infrastructure and provide practical recommendations for improving it and increasing its efficiency.

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