Azerbaijan Telecom
Analyze your subscribers' behavior and profitability, and monitor your marketing and pricing strategies. Analyze and optimize the workload of your contact center and service desk in Azerbaijan
need business analytics?
Consolidation of data from multiple sources, both through a data warehouse and directly from back-end systems
Analysis of changes in customer behavior throughout the customer lifecycle
Real-time monitoring of financial expenses by department, business unit, and manager
Analysis of customer loyalty (NPS), customer satisfaction, the Customer Effort Score (CES), and others
Analysis of churn, customer complaints, customer lifetime, and calculation of LTV and ARPPU
Analysis of service usage with details down to the CDR level
Monitoring the workload of contact center agents and analyzing their performance
Monitoring of bandwidth and traffic quality, CDR analysis
of the solutions
- Analysis of Key Contact Center Metrics
- Staffing based on workload
- Key metrics for calls and inquiries
- Monitoring and analysis of incoming and outgoing traffic
- Call volume vs. actual and operational metrics analytics
- Key Quality Indicators
- Traffic density and distribution
- Heat map of inquiries
- Analysis of missed calls
- Monitoring and analysis of the P&L for the entire company and for each division individually
- Key financial indicators of the company, assessment of financial stability
- Cash flow analysis, elimination of intra-group transactions
- Analysis of the staffing table
- Tracking employee attendance and hours worked, calculating employee salaries and the payroll budget
- Staffing levels, turnover, labor productivity, etc.
- The cost of an employee who analyzes taxes, benefits, deductions, and compensation
- Analysis of Key Contact Center Metrics
- Staffing based on workload
- Key metrics for calls and inquiries
- Monitoring and analysis of incoming and outgoing traffic
- Call volume vs. actual and operational metrics analytics
- Key Quality Indicators
- Traffic density and distribution
- Heat map of inquiries
- Analysis of missed calls
- Monitoring and analysis of the P&L for the entire company and for each division individually
- Key financial indicators of the company, assessment of financial stability
- Cash flow analysis, elimination of intra-group transactions
- Analysis of the staffing table
- Tracking employee attendance and hours worked, calculating employee salaries and the payroll budget
- Staffing levels, turnover, labor productivity, etc.
- The cost of an employee who analyzes taxes, benefits, deductions, and compensation
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We offer three core solutions that align with the strategic development priorities of the fastest-growing telecom companies. These solutions help telecom companies become more customer-centric and efficient
Companies are optimizing customer engagement across sales channels
Engaging customers through sales channels
Customers shop at brands that offer personalized recommendations
Build a "360-Degree Customer Profile" to effectively manage loyalty programs, communications, and your marketing budget
Data Management
